The dedicated staff members and student workers in this department are committed to supporting the technological needs of all Ashland University students, faculty and staff members.
The five functional areas within IT (Administrative Systems, Client Services & Technical Support, Infrastructure & Security, Instructional Technology & Learning Management and Portal & Collaboration Services) are focused on supporting current technologies while always looking forward to see how new and emerging technologies can best benefit the University community.
IT support is provided to all Ashland University locations including main campus, the regional centers, other instructional locations and several correctional institutions. We use a centralized Technical Support Center (Help Desk) process to receive and effectively route trouble reports and assess and rectify campus-wide issues when they arise.
IT is an active participant in the governance process with several committees designed to help with communications, customer service, technology integration and adoption and change management. A comprehensive bi-annual customer satisfaction survey is performed and the results are used to improve our operations and services to the Ashland University community.
We look forward to serving you and look forward to hearing your recommendations for new technologies and services.
We receive many questions about logging into Ashland University services, connecting computers to the network and acquiring Microsoft Office. This FAQ pamphlet can answer many of these questions.
IT's Gmail Information Website
Information Technology's Gmail information website has many answers to most asked email questions as well as tutorials, videos and step-by-step instructions to use your Gmail, calendar, contacts and tasks.
Free and Discounted Software Available for Students, Faculty and Staff
Ashland University has partnered with Kivuto Solutions to be able to provide free and educationally priced software. The latest versions of Microsoft Office for Windows and Mac as well as Windows 7 and 8 are available for free. The website also lists several educationally-priced software titles for various majors. Visit the Software Download link in the MyAU Portal to get your software today!
Regular Maintenance Windows
The Office of Information Technology reserves Saturday evenings from 10 p.m. through Sunday mornings at 8 a.m. for scheduled maintenance on the network and computer systems. While network and other services may be available during this time period, this is not guaranteed.