Ashland University Installs New Telephone System

Ashland University Installs New Telephone System
Don Tharp, AU’s chief information technology officer, goes over the functions of the new digital phone system with AU President Dr. Carlos Campo (at left), while Teletronics Communications President Scott Ursem (at right) looks on.

7/6/17 ASHLAND, Ohio – After more than 30 years, Ashland University is getting a new telephone system on campus.

The University has partnered with Teletronics Communications Inc. to move the campus from a legacy analog phone system from the 1980s to a VoIP-based phone system. VoIP is a digital phone system in which a computer server handles all voice, call routing and data communications on an Ethernet cable. The new phone system will be running on the Shoretel platform.

“This is a great day for Ashland University as the new VoIP phone system will bring many benefits that include cost savings, portability, scalability, manageability, call quality and many new call features for users across campus that were not available before,” said AU President Dr. Carlos Campo. “This improved technology will have a positive impact on Ashland University today as well as into the future.”

For the past three months, Teletronics and Ashland University have been collaborating to align both software and hardware throughout the university to provide a smooth transition.

“The switchover to the new system took place at the end of the day on Wednesday, July 5, and we are officially live today, July 6,” said Don Tharp, chief information technology officer for AU. “Representatives of Teletronics have been on site the whole week to assist with the switchover and to be here as we go live.”

The University plans to donate the hardware from the old analog phone system to other companies that are in need of these parts, which are no longer being made or supported. “We were fortunate enough have Fisher Titus Medical Center donate similar equipment to us about a year and half ago. We feel it would only be right to pay it forward,” said Ben Schwartz, director of Infrastructure and Information Technology.

Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University ( deeply values the individual student and offers a unique educational experience that combines the challenge of strong, applied academic programs with a faculty and staff who build nurturing relationships with their students.  ###

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